Frequently Asked Questions

At the time of purchase, your credit card will be authorized for the full purchase amount. Funds will be collected once your gear has shipped.

We begin processing orders as soon as they are placed to ensure they reach you quickly. Because of this, all orders and details are final and cannot be edited or canceled once submitted. Please check all order details before completing your purchase. Discounts cannot be applied after an order is placed.

If you have made an order error, please wait until your order arrives and then follow the return process to send back any unwanted items.

If you still have questions, you can give us a call at 1-800-704-4474. We’re here Monday-Friday 8AM-5PM PST.

GSI Outdoors has a return and re-order policy and do not process direct exchanges. If you wish to return an item, please send it back to us. Refunds are issued within 7–10 business days.

You can find more details on our return policy here.

Our Pro Program is designed for outdoor enthusiasts like yourself, who share a love for GSI products. Whether you are an outdoor professional or full-time guide we welcome you to apply and become part of our team! As a member, you will receive lifetime access to products at a discount.

Important:

Before applying Create an GSI Outdoors account. Membership in the GSI Outdoors PRO program is not guaranteed. Available to US residents only. Applicants must create an account first and submit proper documentation and meet our guidelines to become a GSI Outdoors PRO. Standard shipping costs apply. Discounts cannot be combined with any other offers or free shipping offers. Standard shipping costs apply. Discounts cannot be combined with any other offers or free shipping offers

PRO Rules:
Products ordered through your PRO account are for personal use only, not for resale, outfit your business, your buddy, or your campground neighbor.

• Be discreet about your Pro discount.
• Orders can only ship within the United States.
• GSI Outdoors, Inc. reserves the right to limit quantities ordered and pricing is subject to change without notice.
• All sales are final. PRO orders are not eligible for returns, exchanges or credit at this time.
• Pro pricing will be next to full price for eligible products.
• Violations will void your order and prevent access to future discount codes.
• Orders cannot be picked up directly from our distribution centers.
• Unless otherwise stated, Pro orders are not eligible for free shipping.
• Subscription to GSI Outdoors PRO emails is a requirement of membership.
• Specific products may be excluded from discount, and the discount % may vary based on product category.

What jobs make you eligible to receive a discount:

• Retail Partner Employees
• Outdoor Industry Employees
• Government employee
• Backcountry Ski Guide
• Climbing/ mountaineering guides
• Fly fishing guides
• River rafting/paddling guide
• Ski Patrol
• Ski/ Snowboard Instructor

First, Create your GSI Outdoors account. Then click here to apply.

Upon placing your order, you will receive a tracking confirmation email with your purchase details. To receive package notifications, sign up for FedEx Delivery Manager.

Estimated Canada Shipping:

Orders ship via Canada DDP Ground within 14 business days after your order is placed. The estimated arrival date is 5–7 days after shipment.

Orders placed after 12 PM PDT are processed the following day. Once your order ships, we will email you a shipping notification with your tracking number.

To track your order, log into your account, scroll down to "Items Ordered," and click "Track Your Order. To receive package notifications, sign up for FedEx Delivery Manager.

Shipping is free on orders of $55 or more within the contiguous United States.

Yes, we ship to Canada, however, only ground shipping is available at this time.

Canadian orders ship via Canada DDP Ground within 1–2 weeks after the order is placed. The estimated arrival date is 5–7 days after shipment.

While our website currently ships only to the U.S. and Canada, our products are available in retail stores worldwide.

Yes! We focus on using shipping materials with the lowest overall footprint, minimizing waste while ensuring products arrive safely. Our recycled-content shipping cartons are designed to reduce waste and are recyclable.

Fun Fact: In order to conserve materials, we use recycled boxes to ship your order!

Return Policy

You may return unused item(s) purchased at gsioutdoors.com within 30 days from the date of the order for a full refund. Returned items must be in their original packaging. Please contact our customer service department for a return authorization prior to returning any items.

Please note that we do not refund original shipping charges and do not currently offer prepaid return shipping labels.

Refunds may take up to three weeks to process due to shipping and bank processing times. Exchanges are not available. GSI Outdoors cannot issue credit for items lost during return shipping if proof of tracking is unavailable. Please ensure you keep your tracking information.

Warranty Policy

GSI Outdoors products are covered by a lifetime warranty against material and workmanship defects. Products found to be defective will be supplied with replacement parts if possible or replaced at our discretion. GSI Outdoors reserves the right to determine the use of this policy.

Instructions for Returns:

1. Submit a Request Form with order number, reason why, and items you would like to return so we can quickly process your refund and credit the card used for the purchase.
2. We will send you an RMA form to include in the package.
3. Place item(s) to be returned and the RMA form into the package and securely seal the package.
4. Ship package to GSI Outdoors ATTN: Returns 1023 S Pines Rd, Spokane WA 99206.
5. Please note that GSI Outdoors does not currently offer prepaid return shipping labels.
6. Be sure to make note of the tracking information. GSI Outdoors cannot accept responsibility until the package arrives at our facility.

You may return unused item(s) purchased at gsioutdoors.com within 30 days from the date of the order for a refund. Returned items must be in their original packaging. Please contact our customer service department for a return authorization prior to returning any items.

Please note: we do not refund any original shipping charges and that we do not currently offer prepaid return shipping labels.

Refunds may take up to three weeks to process due to the time required for shipping and bank processing. Exchanges are not available. GSI Outdoors cannot issue credit for items lost during return shipping if proof of tracking is unavailable. Please make sure that you keep your tracking information.

Warranty Policy

GSI Outdoors products are covered by a Lifetime Warranty against material and workmanship defects. Products found to be defective will be supplied with replacement parts if possible or altogether replaced at our discretion. GSI Outdoors reserves the right to make the determination as to the use of this policy.

For return support, please submit a Request Form.

GSI Outdoors Limited Lifetime Warranty

GSI Outdoors is built on a reputation for providing high-quality products, and we proudly stand behind our design and craftsmanship. We guarantee our products to be free from manufacturing defects in materials and workmanship for their lifetime, as long as you are the original purchaser and use the product as intended.

What’s covered?

Any defects in materials and workmanship over the product's lifetime that affect functionality and performance. GSI Outdoors reserves the right to determine the use of this policy.

What’s not covered?

• Normal wear and tear, including scratches, scuffs, color fading, and corrosion.
• Damage caused by improper care, misuse, or accidental damage.
• Cosmetic damage that does not affect functionality.
• Products acquired from unauthorized dealers or aftermarket sources.

If your gear doesn’t qualify for warranty replacement, we may offer replacement parts at a small cost. Shipping fees apply.

What if I didn’t purchase my GSI Outdoors item from GSIoutdoors.com?

If you purchased your product from a retailer, we recommend contacting them first for assistance. If the retailer is unable to help, we may be able to offer a replacement item of the same or lesser value, if it meets our warranty guidelines. We are unable to offer cash refunds for items not purchased directly from our website.

Warranty Claim

If you believe your product is defective, email a completed Warranty Return Form along with the following pictures to warranty@gsioutdoors.zendesk.com:

• Product in its entirety
• Defective area

Parts

We believe in keeping gear in use for as long as possible. That’s why we stock a wide range of small replacement parts for our products. If you don’t see what you need, email us at parts@gsioutdoors.zendesk.com.

For faster assistance, use the subject line "Part Request" and include the make, model, and part you need.

We believe in keeping gear in use for as long as possible. That’s why we stock a wide range of small replacement parts for our products. If you don’t see what you need, email us at parts@gsioutdoors.zendesk.com.

For faster assistance, use the subject line "Part Request" and include the make, model, and part you need.

As part of our lifetime warranty program, Dukjug Lids are now offered for free on GSIOutdoors.com. You can order your lid here.

GSI Outdoors has a materials testing and chemicals management program with our suppliers to ensure all materials and finishes used are food-grade and meet applicable regulatory standards.

We work with our suppliers to audit raw material chain-of-custody documentation, test material compositions, obtain appropriate certifications, and verify compliance through a regular testing process. This ensures our products meet strict governmental regulations in all markets where they are sold.

We suggest handwashing all GSI Outdoors products with warm soapy water.

GSI Outdoors has a materials testing and chemicals management raw materials chain of custody program with our enamel suppliers to ensure all materials and finishes used are food grade and meet applicable regulatory standards.

We work with our suppliers auditing their raw materials chain of custody documentation, testing material compositions, obtaining appropriate certifications and verifying material compliance with a regular testing process designed to ensure that our products are fully compliant with our industry’s restrictive substances list which adheres to governmental regulations where our products are sold.

Here at GSI Outdoors design gear to last. Follow the simple maintenance steps below to keep your gears going for years and years.

Before Initial Use:

Hand-wash your gear with hot, soapy water. Rinse and dry gear. Now it’s ready for your next adventure.

After Each Adventure:

Hand-wash your gear with hot, soapy water. Rinse thoroughly with warm water and repeat if necessary.

Cleaning Hard Anodized:

If your pots and pans have a film try rubbing them with a little lemon juice, vinegar and even ketchup.

If you find several stains or burns on the outside of your cookware, use a scouring agent to clean them properly. You can make a paste by using baking soda or mild scouring powder and then rub the paste on the stains with a dishcloth or cleaning brush and rinse it with warm water.

Cleaning Stainless Steel:

For bigger, tougher stains that climb up the sides of a saucepan or skillet create a paste of water and baking soda in center of pan. Rub paste in a circular motion using a damp sponge or towel. Rinse paste, wash with warm soapy water and dry. Or for larger pots add baking soda to the center or pan with 1/2 to 1 cup of water. Bring water to boil and cover pan. As the water boils and evaporates, it will leave a film of baking soda around the walls of the pan that you can then scrub off. When most of the water has boiled off, turn off the heat and use a long-handled brush or scouring pad to scrub off your mess (again, new pads will work better). It’s best to do this while the pan is still hot, so it may help to use gloves and grip the pan with a towel or oven mitt.

You can also try using a little white distilled vinegar. Mix 1/2 cup of household white distilled vinegar and 1/2 cup of warm water to help remove any stains or discoloration. Let the affected area sit for 3 about minutes and rinse thoroughly with warm water and repeat if necessary.

Due to hazmat regulations we are not able to send fuel through the mail. Please visit one of the following trusted retailers to purchase: REI, Dicks Sporting Goods, MEC, FGL Sports, and Atmosphere.